United Airlines Can't Read the Document Unable to Scan Error
Have yous e'er heard of kiwi.com? Kiwi is a powerful search engine for flights.
Afterward nosotros published our 16 favorite winter destinations in Europe and 21 best places to visit in Europe in summer, we got so many questions about how we find our flight deals.
We realized this is still a huge topic. Therefore, we wrote upward a large, detailed review of kiwi.com.
In fact, Kiwi, Hostelworld and Omio.com are essential websites to for travelers.
This is a 100% genuine review; and even a guide for you to exist smart and stay safety when booking flights. Please keep reading for the pros and cons.
We do non claim it'southward the just website we apply, but it's part of our process finding flights every single fourth dimension. And yes, we book our flights with kiwi and other websites like Omio.com and Skyscanner as well! In fact, we wrote two detailed articles:
- Omio.com in review – the best manner to find flights, trains and buses
- Skyscanner in review – the easiest way to compare flying prices?
We are pointing out the skilful, the bad, the ugly, why you can utilise information technology and when to avoid Kiwi.
Our Kiwi Review covers:
- Research Procedure (the websites I use for flight searches)
- Features of kiwi.com
- Search Radius
- Wing Anywhere
- Multi-city Feature
- Combining different Airlines
- Engagement Range
- Price Alert
- The Booking Procedure – is Kiwi cheaper?
- Kiwi Guarantee
- Cons of Kiwi
- Our ain Flights and Experiences
- How to get started
- Sign me up
- Get the app
- become familiar with the kiwi guarantee
- Kiwi Promo Lawmaking (5€ off your total price)
- FAQ
- Packing List for your Flight
- Summary
Other detailed travel guides you need:
How to volume your accommodation like a boss? fifteen booking tips for hostels, hotels and apartments.
We as well wrote a big review about Hostelworld and review about Tiqets, a website to purchase tickets to sights worldwide like the Colosseum and Eiffel Tower.
Besides check out Klook.com in review for fantastic experiences across the globe. Make travel easier – book ship tickets with Omio. Here'southward a genuine review of Omio to help you out. Hither's our guide on how to use Airbnb. Get a 35€ discount on your starting time Airbnb booking.
Your new favorite search engine for flights
Alright, let's become started. Kiwi is the flying hacking app we have all been waiting for! It comes with actress features that improve the research and booking process.
This website will change the whole way YOU and your travel buddies wait for flights on the internet.
Information technology is a huge fourth dimension saver with smart features that actually piece of work in favor of the traveler, not the airline!
Likewise collecting the worlds v Star Hostels and for our research for the best hostels in the world, finding cheap flights is a regular job for me at Hostelgeeks.
There are a few techniques and websites you tin can utilise to achieve adept flight deals. I recommend i of the best ones, kiwi.com.
Ever since I found this website with the beautiful proper noun, me and the squad have been using and recommending it. There are several reasons why this is 1 of the best website and app to find flights.
Whenever I am curious most flights, prices, connections, the start thing I practise is open Kiwi.com to get an thought.
(Y'all can now download the Kiwi app for your phone)
Details covered in this review
In this detailed article I will walk you through our enquiry procedure for finding flights, followed by the actual booking itself. Is this Kiwi.com legit? Yeah, merely information technology depends….and I will tell you why, based on my personal experience.
I volition share in particular how I found flights beyond Europe for only 9€ and crossed continents for a sweetness price.
In a nutshell, the top features of Kiwi are the date range, the so-called radius search and the combination of airlines. Only I am getting ahead of myself.
Update: Later on we used this booking engine and then many times and since we honey their service, we teamed up with them. You can now book your flights direct here equally an Hostelgeeks affiliate.
We even received a special promotional code for our readers, using Kiwi, read here.
1. The Enquiry Process
Whenever I accept to catch a flight, at that place are iii several websites I check out. Without even thinking well-nigh it, I open up the following three websites in my browser:
- flights.google.com
- kiwi.com
- Skyscanner
- Qatarairways.com and Qatar – and other direct websites
- Omio.com
New: Our full review of Qatar Airways – honest & in-depth.
This is always my starting point! Over the years, these platforms have proved to exist neat resources. I do non open and check them in any priority, information technology's mostly random.
My start steps to find flights is checking connections. Is my destination actually reachable from my out flying airdrome? The second issue is the price range. I prefer to know if I am going to spend xx€ or something closer to 1000€.
When comparison Kiwi.com and Skyscanner, go on in mind, that Kiwi.com is an OTA.
Expert to know: OTA stands for Online Travel Agency.
As an OTA, Kiwi bug tickets, takes intendance of client support and bookings are finalized on their ain website. Due to US police force, non the terms and weather for Airlines utilise.
Skyscanner and Omio.com on the other hand is a so-chosen meta-search. It is a price comparison, gathering data from many providers and redirects yous to partners websites.
Here you can see the Pros and Cons of each 1:
| Google Flights | Kiwi.com | Skyscanner |
|---|---|---|
| + Overview of airlines (international + local) | – not all local airlines | + Overview of airlines (international + local) |
| + shows calendar with rates | + Great to compare alternative destinations in the expanse | + Smashing to compare prices |
| + fast loading time | – average loading fourth dimension | + good loading time |
| – No App | + App | + App |
| – Aims for return flights, one-way non supported 100% | + Multicity Feature | – some airline partners are non recommended to volume |
| – no booking possible | + – Kiwi Guarantee | – no unique feature |
| – non easy to modify currency and linguistic communication | + Search Radius | |
| – No booking service | + Full Booking service | – No booking service |
I apply them to get a general idea of rates and flights out there.
- Is there a direct flying?
- Which airlines fly to the destination?
- What is the boilerplate price?
flights.google.com and kiwi, in item, brand a large difference.
Both share the different rates in a handy calendar. Information technology's helpful to put the rate in context.
Maybe the side by side day information technology's cheaper? Bear in mind, cheapest flights are normally on weekdays and exterior of school holidays.
BTW this photo shows me and my backpack from Lowe Alpine in Kuala Lumpur. I included it in the ultimate hostel packing list.
I employ Google Flights for:
Google Flights covers the biggest range of airlines. BUT: They likewise do not comprehend all airlines in the world. I had to take a flight from Mexico to Kingdom of spain, Google Flights did not testify flights with Emirates.
Not sure if this was a ane-time thing. But ever go along this in listen. Always compare websites!
Type in your destination and let Google Flight do the magic.
I use Skyscanner for:
Skyscanner is fast loading and I love to bank check it out for comparison airline rates on specific dates.
Read: My full insider guide to how to use Skyscanner
Information technology too comes with the multi city feature. Back in November 2017 they added their inspirational map.
Information technology shows yous cheap destinations in your area. You tin filter by toll and set the dates yourself. An interesting tool! Of course, since so they updated and implemented more and more absurd features.
Skyscanner also shows now flights from Kiwi.com. So when you check Skyscanner, y'all might upward ending using Kiwi.com anyways.
I use Kiwi for:
I employ Kiwi for finding cheaper destinations and dates to wing.
It is particularly handy when I am looking for inspiration. Give me a proficient deal to a destination I've never been to and I'm in!
Obviously, I use all iv websites to compare the rates.
Our final booking is made with kiwi.com or any other booking engine. Then again, we exercise not only book with Kiwi, we also use the official website direct and Skyscanner.
So far nosotros never e'er used any discount websites for booking flights.
Nonetheless, after comparing prices, information technology is the kiwi guarantee that makes information technology and so convenient. Recollect, I still cheque the airline direct to compare the rates. More info on the booking process here.
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I use Omio.com for (update)
Since 2019, we are also using Omio.com a lot. It is a super fantastic tool to find transport, especially over Europe. Then so and then handy and easy!
You can compare flights, trains and buses.
I especially love the simple overview of your called flight. For instance, I checked a flight from Paris, French republic to Bangkok, Thailand.
It states:
- Your flying has a layover in Helsinki Vantaa Airport (HEL)
- Your flight is an early morning arrival to Bangkok (BKK)
- This is an overnight journeying
It shows you lot the bullet points on of import data right away. See the screenshot below.
Too the fact that we used this engine a lot, her are the about popular routes for this meta flight search:
- Bangkok – Phuket City
- Bangkok – Chiang Mai
- Lima – Cusco
- Bogotá – Medellín
- Bogotá – Cartagena
- Krabi – Bangkok
- Mexico City – Cancún
- Bogotá – Cartagena
- London – Athens
- Medellín – Cartagena
- Istanbul – Antalya
- Paris – New York City
- Prague – London
- Los Angeles – Guadalajara
- Cusco – Lima
- Istanbul – Kayseri
- London – Barcelona
- Seoul – Tokyo
- London – Kiev
- Vienna – Palma de Mallorca
2. Features of Kiwi.com
Fourth dimension to have a closer expect. Here I share the features that make Kiwi such a nifty flight hack and fourth dimension saver.
2.1 Search Radius
My absolute favorite feature is the search radius. This takes researching flights to a whole new level.
What does that mean?
Instead of typing in a fixed destination, you lot draw a circumvolve on the map.
The app searches for flights in this radius. It shows you all the unlike destinations and the cheapest air fare in a handy mode.
You tin filter for cheapest flights and direct connections.
It likewise shows yous the rates of all the other destinations around your circle. Maybe you missed a good opportunity here?
And so, when do you need this feature?
This is useful when you are looking for flights to a country or area, rather than a specific city.
Permit'due south say you want to go to Due south East Asia, coming from Europe.
While Kuala Lumpur and Bangkok are the primary hubs to find cheap rates, in that location are still many others to consider. Peradventure something yous did not have in heed in the start place?
Ho Chi Minh City for instance or Djakarta, Republic of indonesia are not to be underestimated.
Read: Best Things to do in Vietnam
Allow united states of america have a await.
An example:
Imagine you would like to fly from New York Metropolis to Spain – with no specific urban center similar Barcelona or Madrid.
Select "Spain" as a range and kiwi will brandish all the options. It shows even well-nigh areas nearby your selected range in case you want to change your listen.
The screenshots beneath show how it works.
Update: Drawing a Circumvolve in Kiwi
Kiwi updated their functionality. Unfortunately at present it is not so like shooting fish in a barrel any more to observe the "radius search".
We practise non know why they removed this since this is an ballsy feature.
Yet, nosotros found a way to apply this characteristic of radius search still.
- Type in your destination
- Click on the same field next to your destination again
- the drib downwardly will then evidence "XYZ Destination + 250km)
- Choose this one
- Now you have a circle above your desired destination
- Zoom in
- via drag and driblet yous tin motility the radius and make it even bigger and smaller
Solved! Luckily, the circle or radius feature is still there.
We made a quick video most Kiwis Radius search and how you tin can actuate this again.
2.2 Fly Anywhere
For inspiration, Kiwi is my go-to website.
Just type in your difference airport and set the destination to "anywhere". You can set the date to a fixed one or select a date range, for instance March and April.
In fact, "Anywhere" is the default destination.
Hit the search button and come across what comes out. This helps united states of america to get an idea of cheaper destinations out in that location.
It puts destinations on your map that you may not have considered beforehand.
2.3 Multi-city Characteristic
Another feature I e'er miss with the many flight search engines out there. Cull multiple cities and become effectually the globe.
Globe-hopping if you volition!
Kiwi combines dissimilar airlines and schedules which makes information technology then like shooting fish in a barrel for a world traveler to travel from A to B to C and D.
Once more, this is very, very important: they combined several airlines. You can book several airlines with 1 click!
You can select exact dates or even a engagement range.
You can even spot the cheapest prices on the calendar while y'all are choosing the dates.
It is 100% flexible!
They even guarantee that you will get your connecting flying. If not, there is always the Kiwi Guarantee.
Delight, please please, fifty-fifty if they guarantee the connections, utilize your head before booking. Do not cull any connectedness flights with tight connections ( Nosotros do recommend 3 hours between flights minimum). The kiwi guarantee might encompass your lost flight, but it is much improve to avoid tight connections.
Some other option here is besides comparing different destinations. Or fifty-fifty combining your fight with other transport.
As an instance: y'all could land in Napoli. Rent a car, visit the famous Amalfi coast, impressive Pompeii… and drive to Rome. Then go on traveling from Rome.
You are not sure which destination you wanna fly? Possibly the cost will help you lot to decide.
Now it is not necessary to have 4 dissimilar windows with the destinations you would like.
East.g.: Yous are not sure about going to London or Germany afterward Paris?
Only compare the prices between them. kiwi will allow you know all the options. Simple as that.
2.4 Combining Different Airlines
The Multicity Feature in particular requires booking with dissimilar airlines. Kiwi combines them for you lot.
They look for the cheapest flying combinations out in that location, no matter what.
They encompass the major airlines around the world such as
- Lufthansa
- KML
- Qatar (read our full review)
- Turkish Airlines
- Norwegian
- Singapore Airlines
- EVA
- All Japan Airways
- Etihad Airways
The list is actually endless.
That being said, Kiwi does not include all the airlines in the world. The smaller ones in South East Asia and in Europe for instance are not included.
In our section of cons I give yous more details.
2.5 Date Range
One of the gilded rules to score cheap flights?
Exist flexible with your dates.
Yet again, weekdays are cheaper than weekends and of course skip the holidays.
This is why this date range feature is a true precious stone. You lot tin can cull from
- Specific date (e.one thousand. 15th June)
- date range (e.g. all May and June)
- Someday
"anytime" and "specific appointment" do not require any explanation, then let'southward have a look at date range.
It is really that simple: you cull a date range, for instance all February. The App will and so instantly filter by dates and requite y'all the cheapest dates to take your flight.
Super simple!
2.6 Inexpensive Cost Alarm
The cheap price alert is brilliant. Same equally with Skyscanner I set up my price alerts. How can you do that?
Setup an aerodrome or radius as your departure point and select the area or radius yous desire to travel to. To actuate the cheap-toll alert, simply striking the button below the search fields.
Here yous've got to include a maximum cost. That's it. Your Price Alarm has been created and Kiwi will let you know when the price is right.
They volition send you lot an email like this one.
If you have the App installed on your smartphone, you volition receive a pop-up message as well.
This feature is especially great when you have a fixed time window to travel.
Allow's say you have vacation from the 1st Feb until 14th Feb, but you still don't know where to become.
Setup your starting signal, your destination as "anywhere" and edit the time-range to 1st Feb to 14th February.
I also recommend signing up for their newsletter.
Talking about newsletter…in our 17 booking hacks for hostels I recommend signing up for hostel and airline newsletters.
You will be surprised what kind of offers will land in your inbox.
Y'all can sign up for newsletters at booking portals like
- Booking.com,
- AirBnb
and airlines like
- RyanAir
- Vueling
Why is it a adept idea to sign up for newsletters?
You lot receive exclusive discounts and you lot are the get-go one being informed on new offers.
Case?
I recently got this newsletter below by RyanAir. Since I wanted to travel anyway, judge what I did?
BTW: Sign up for our newsletter, we always share exclusive hostel discounts.
three. The Booking Process – is Kiwi OK to book?
Is this website is legit? Is Kiwi reliable and prophylactic? We all want to score the cheapest flights out there.
Update: Equally mentioned in the outset, and so many users claim Kiwi to be a scam, to be fraud, unreliable, yous name information technology. There's a lot of bad reviews about Kiwi. More than in our cons department.
While we take these complaints serious and publish them here in the comments besides (if language allows), we can merely share hither our own experience. Again, we actually volume our flights with Kiwi likewise – Not Only with kiwi, just we practice apply them. I am adding below our confirmation e-mail of ane of our commencement flights with kiwi from 2016 and 2021 even.
We are not but maxim this. We actually used them in the past and yet use them! Simply, be aware, information technology is i of many we employ. It is not the only one!!! As I as well pointed out, I would not rely on the kiwi guarantee.
The one Million Dollar Question: Is Kiwi.com a scam?
Answer: No, Kiwi is not a scam; that's merely too much to state. They do have a lot of happy customers. Even Skyscanner links yous to Kiwi. Nevertheless, it is not a very reliable website with a perfect customer service. And so, if there is a problem with your booking/ flight, it's not good. If your flight has no issues, you volition love Kiwi.
Dorsum to the website; it is quite rare to be willing to pay more merely considering the app or website looks cool. Right?!
Then, let'due south talk about the elephant in the room:
- Is information technology cheaper?
- And is information technology trustworthy?
- is Kiwi ok and safe to book with?
Every bit mentioned at the beginning, I compare different airlines and booking portals. Always. The websites I compare are:
- flights.google.com
- kiwi.com
- skyscanner.com
- the airlines directly on the official website
- Omio.com
The chances of finding cheaper flights with Kiwi are quite loftier. However, airlines official websites could be even cheaper right?!
Subsequently all, the official websites of hostels tend to be cheaper than booking platforms. This dominion does not seem to apply always. My stance: Ever compare as there is no generic dominion.
Almost every booking engine has their own understanding with the airlines.
Some of them can give you lot a better price, sometimes there are special offers. I don't know the background, and information technology doesn't matter to a traveler.
All I want: a cheaper flying!
On our flight from Sri Lanka to Munich I used kiwi.com. Before hitting the book-button, I compared the airline's rate.
Equally information technology turns out,I saved a sugariness 56€ – past using kiwi.com!
Once more, I used them for several flights every bit I got the best deal with them. So far I have had no issue with missed flight connections or lost baggage. Allow's promise this continues.
But…what if something happens? Delayed or cancelled flights, for instance? This is where the Kiwi Guarantee kicks in.
4. Kiwi Guarantee
When things go well, it'southward fine, obviously. When things go not as planned, so it can get complicated. And this is exactly where all these bad reviews for Kiwi are coming from.
Kiwi is quite confident when it comes to its booking service. They promise you that you will take hold of your connexion.
After all, this is how their algorithm runs.
And if something happens, they are there for you to help you out. During our research I came beyond some actually bad reviews. Some of them were quite harsh. And yes, you lot guys leave bad reviews for Kiwi hither likewise. We publish them if your language allows.
So, what was this all about?
Is there a reason to be nervous well-nigh Kiwi?
There is e'er a risk when booking flights with dissever companies. If you lot miss a connection, because of the first delayed flying, well, good luck.
You have to buy a new ticket and the 1 you missed but serves as a bad gift.
Kiwi guarantees that you will grab your next flying(southward). They are that confident, they fabricated a whole page nigh it, promoting it heavily.
They will assistance you…BUT: they says they demand your assistance! You should make yourself familiar with their service.
This mode, and only this way, they can help you in instance something goes wrong with your flight.
The guarantee protects you from:
- Flying delays
- Flight cancellations
- Schedule changes
If whatsoever of these events happen, Kiwi guarantees an alternative flight or to refund the price for the unused ticket. But, again, you lot have to follow their rules. Their guarantee needs your cooperation.
To quote from their website:
- Inform Kiwi as soon equally you lot are aware of whatever of the situations higher up (delay, cancellation, schedule changes)
- Respond within 24 hours to all Kiwi offers
- Don't brand any flight changes without their approval
- If Kiwi agrees that you should purchase a flight that's non available online, they need to receive your email with proof of payment within 14 days
This is really important to remember.
Although these instructions are adequately easy, I understand it might exist difficult to remember in a situation of stress.
Missing a flight for instance. Nobody likes that. Yet, go along at-home, Kiwi volition assist yous out. Cheque out their total guarantee here.
That being said, nosotros never had to claim annihilation in our flights. We never missed a flight we booked with Kiwi. So we never ever had to check if the guarantee will fully take care of you.
And here is thing: There is many many many complaints on the web about Kiwi not following through with their guarantee. While we accept zero ways to confirm this, some stories past travelers seem legit, others sound more like it was their ain "fault". We allow readers to go out comments below.
Therefore, here is our best tip: Exercise not rely on their guarantee and check the connection you are well-nigh to book! Just book flights you tin guarantee yourself you will catch them. For instance, having only 1 hour for changing flights in Kuala Lumpur will be well-nigh likely impossible!
Utilise your own brain to run across which connection flights are doable – and which one are not. We take seen connexion flights with only 1 hour and 20 minutes for transition – in London! This is pretty much incommunicable, too. And fifty-fifty if it would exist possible, the stress information technology not worth it.
Update: Travelgenio and travel2be are too travel agents y'all should not rely on. Read this reddit conversation betwixt customers.
Update: Food on flights (vegetarian options etc)
This is where nosotros share our simply bad experience with Kiwi.com
This department is important to anybody with special requests for their food. When I booked i of my flight to Frg, I forgot to mention that I am Vegetarian. To be honest, to me information technology's normal in a way and I always find vegetarian options.
Well, not so on a plane. And again, information technology was my own fault for non mentioning this when booking the flight.
I did not observe it until 1 twenty-four hours earlier departure. I could not modify anything at this point which was dissapointing.They told me, I could accept said something until 3 days before departure. The trouble is that Kiwi is the eye-man and changing for them something besides takes time to be processed. Well, again, information technology was dissapointing.
On the flight, I was served some chicken and I had to give information technology back. Again, I simply forgot to add this to my booking – my fault. The stewardess brought me some fruits they still had, that was at least something.
Therefore, pay attention and leave a annotate with your booking about any special requests like being vegetarian, glutenfree etc.
This helps to stay not hungry. Since I knew this was gonna happen, I ate beforehand at the Aerodrome. Lucky enough, the stewardess helped out with the fruit and I buy always a sandwich or something like for my flights. That helped….
5. Cons of kiwi.com
Although I am a huge fan of this web awarding, in that location are few cons I want to share. I practice not claim this is the best freaking website out at that place and pretend in that location are now CONS.
Without them, this review would non be complete and certainly non honest. That being said, you lot will notice that Kiwi is still trustworthy and reliable. Again, at least in our experience!
Keep on reading:
v.i Non all airlines are covered
Same as with the big Skyscanner, the small airlines effectually Southward East Asia are not included at the moment. This is not really surprising, because you can buy some airline tickets in the supermarket!
No, I am not kidding.
I reserved our latest flight from Bali to Labuan Bajo and had to become to the supermarket to pay in greenbacks.
"Hey at that place, one coke and one flight to Labuan Bajo, please!"
I am sure they will add more local airlines over fourth dimension and as soon every bit information technology is technically possible.
Even so, I check flights.google.com to meet if there are other local airlines around.
It is likewise worth it to know, I also could not find any Emirates flights from Mexico to Europe on Kiwi. I am not sure why this happens, only it is important to think.
Continue an centre on other options out at that place to find flights and connections.
Note: flights.google.com does not include all local airlines neither.
5.2 Customer service
Update March 2020: In that location are currently many complaints abut using this website. When it comes to refunds, the website does not seem to be pro-active. This update is non based on our own experience,but on many comments and feedback we receive from Kiwi-users. Please refer to the comments section beneath to read more.
Around the web you notice many bad reviews of kiwi.com. While the bulk are bang-up, the bad ones are a tough read.
I took the time to read through the reviews before actually using them the first time. And once again before writing this article. If you have a closer wait, it seems like there were some errors made from various ends.
Either mode, information technology seems to take changed. Yet again, y'all accept to exist familiar with the Kiwi guarantee.
This way, kiwi has no excuse and they won't need it, since they will stick to their hope as many reviews showed as well!
This is a good idea: In example something happens, it's a good thought to stay calm and not start insulting the customer service agent. I mean, who really wants to help out when they are insulted?
UPDATE: Until October 2019, more 4300 of our users trusted Kiwi.com and booked their flights with Kiwi.com. Everyone was happy – or least no i told us any complaint or concern. (If yous experience whatever, please allow united states of america know in the comments section.)
v.3 Ho-hum loading fourth dimension
flights.google.com ever loaded faster than the Kiwi App.
In club to use Kiwi properly, yous should be patient and not click around while the app is yet pulling its data from the backend.
Now, I make it audio similar it's really dull. It really works ok, information technology'southward just that well-nigh websites pull up faster.
First world problem…okay, okay, I know, guilty!!
Update : This improved already!
5.iv Missed Connections Flights Mutter
Many of the online complaints about Kiwi seem to be about missed connection flights. To stay absolutely safe, brand sure yous only book flights with a proper corporeality of time to change planes.
When there'southward immigration and a visa involved, and you lot only have 45 minutes to change the terminal, that is in no way plenty.
Sure, there is always the Kiwi guarantee. Only withal once again, most people seem to complain about exactly that issue. If you program to book with Kiwi.com, be smart well-nigh information technology and avoid such a situation.
Delight do non ignore physics! You cannot change a flight in less than 5 minutes with luggage, clearing and having dinner in-between.
5.v Booking Issue (our own experience and others)
In this section I want to share an unfortunate experience we had with Kiwi. We booked a flight from Bogotá, Republic of colombia to Cancún, Mexico.
When finalizing the booking, we noticed the booking date changed to exactly i week / 7 days before we really wanted the flight.
At present, we were confident we did not modify the appointment at all. Such a weird experience. So we got in impact with the client back up.
First reaction: It was our fault, they cannot do anything except giving usa a twenty€ voucher for Kiwi. We insisted more than and the next day, we were told they volition bank check with the airline.
They contacted the airline directly. The airline permitted a change of dates for a fee of $74. We had to cover this cost and they could change our flight.
Okay, deal, done.
So, here we are. We finally experienced offset-hand the customer service. The first agent in Spanish language did not help at all. the English language speaking customer service could help us out after we insisted.
Passport Numbers mixed up
Traveler Victoria left a comment, sharing her experience of her passport number totally mixed up. Here is what she wrote:
"I myself was cheated out of a few hundred dollars – not much by Kiwi dot com standards – when I purchased a ticket, to find the ticket had the wrong passport number on it. A mishmash of my actual passport number. Meaning, my ticket was invalid and I would have been refused travel."
Obviously we cannot know what happened. Yet, no 1 really mixes up the ain passport number. Certain, having two numbers the wrong way…yes, that is possible. Just writing the whole passport number wrong and mishmashed, this sounds very unlikely.
To accept this review complete, we think information technology is important to share this too.
6. Our Flights – 1st paw swell experience
And then, when did I start using kiwi.com? Dorsum in 2016.
I used Kiwi for several flights. And so here is my experience to give you a better understanding from my 1st paw experience.
Merely, I did not employ them for all our flights I took during the last 4-5 years.
I could pretend I did so, but it's not honest. I always check the mentioned four websites and more. I used them for example to travel from Barcelona to Fuerteventura on the Canary Islands.
I scored a 9€ flight thank you to kiwi.com.
Some other big win was the flying for 15€ from London to Barcelona.
Read: 62 Complimentary Things to practice in London
The latest flight I booked was from Southward Eastern asia to Europe. This is where the search radius played an important part.
All I wanted: A good flight from Sri Lanka to Europe. We arrived in Germany and we'll take information technology from at that place.
I but paid 255.fifty€ per person. And information technology was not a low cost airline.
We had meals on board and luggage was sent directly to the destination. There you lot accept it, I used Kiwi for several flights. I have not had any issues so far with luggage, delays or cancelled flights. Fingers crossed! We now had an issue of wrong dates. Read more than nether cons.
Therefore: Aye, it is okay to book with Kiwi! As long every bit you volume a flight with no problems and you do not want to change flying details .
It is reliable, fair, trustworthy, fast, easy to use and again, the Kiwi guarantee is a big plus!
Equally a proof, I uploaded here our booking confirmation. Information technology is in Spanish, you will understand the most important parts however.
7. How to go started?
After using this website now for a while, there are some basic recommendations I desire to share. Before I wrap it up, here is our recommendation on setting things up.
1. Sign upwardly – NOW!
It is definitely a good thought to sign upward with Kiwi. Information technology is free!
Make sure y'all sign up with your "good electronic mail".
(Pregnant, your real email, not the spammy 1. C'monday, everybody does that!)
Later on all, you may receive your flight confirmation here one day.
Signing upwardly too gives yous the opportunity to set up upwardly the cheap price alert.
This is how the price alert looks like:
2. Get the App
Download the app to your smartphone. Both Android and iOs are bachelor.
Sign in with your business relationship.
If yous already created a cost alarm, y'all will receive this alarm on your phone in the form of a popular-up message. I know, I mentioned this earlier. I simply think, it's a killer-feature, don't miss it.
Hither are three screenshots I took from the app.
3. Set Price Alert to your currency ($, €, £ …)
After signing upward, this is something I would practice instantly. Check your bucket list, talk to your travel buddies.
Where would you lot like to become next?
Read: 16 favorite wintertime destinations in Europe.
That is really the article that made us write this huge review here.
Read: 21 best places to visit in Europe in Summer
Fifty-fifty though you don't take whatsoever fixed plan notwithstanding, perchance not even whatsoever vacation days, I would set up cost alerts to your dream destinations.
You will receive automatic notifications once the cost drops or is in your preferred cost range.
You can likewise setup the "inspiration mode".
This means setting the destination to "anywhere", the appointment to "anytime" and cull the maximum price you lot want to pay.
Yous volition so receive emails with all destinations that are cheaper than your chosen price.
4. Get familiar with the Kiwi Guarantee
Nosotros already walked you through the Kiwi Guarantee.
And withal again, I mention information technology. And I cannot believe how many people actually skip this step.
Although I have never had to employ it as the flights ran smoothly, information technology is recommended important to be familiar with the service.
In case something goes wrong, it is the simply mode to find a solution without paying more and starting to hate Kiwi.
Personally, however, I would not rely on this guarantee.
Update: Unfortunately the discount code below already expired. This promo code for kiwi was valid for purchases between 24th August – 2nd September 2020.
xx€ disbelieve for Kiwi (only for our readers)
The coupon code is
LASTMINUTEFLY
The lawmaking is valid for tickets over 200€.
How to apply?
- Visit the official website Kiwi.com
- choose your date and destination
- utilise the disbelieve
That's information technology! =)
Condition: The voucher is valid for every booking over 200€ in full price. Please take this into business relationship. In example you have any issue with the voucher for Kiwi, please get in affect with u.s..
Expired Promo Code
Update: Unfortunately the discount lawmaking below already expired. This promo code for kiwi was valid for purchases fabricated earlier 7th January 2019:
5€ discount for Kiwi (merely for our readers)
The coupon code is
WINTERGEEKS
EXPIRED – information technology was valid from 07.12.2018 until 07.01.2019
Where to employ the disbelieve at Kiwi?
This is not as obvious. First you have to type in your proper name, and the insurance you pick. Then you click "Next", choose your "Extras" like sports baggage and then "Adjacent" again.
Below the Overview, the Invoice Details and Before the payment details you lot will observe a small boxes.
The box says "Redeem Promo Code".
Here y'all are. just open this box and you lot can redeem your kiwi promo code.
9. FAQ
Is Kiwi OK to book with?
Y'all have an extended explanation in our booking process. We as well spoke near the cons of Kiwi.
Tin can I trust Kiwi blindly?
I would never e'er recommend you to trust anyone online blindly. Do non practise that! Use your own sense and actually read on what y'all are almost to book. Practice non just assume that it covers luggage for instance.
Read, read!
A few times it happened to us that users send usa over a photo of their credit card, considering they wanted to buy our ebook, before information technology was even launched. Seriously, we are touched for the trust you accept in us, but come up on: don't exercise this, it'south dangerous. Of course we would non do anything, only there is a photo of your credit card in someones email. Not a skilful idea.
Back to Kiwi, make sure you read through the terms and conditions and make yourself familiar with what you are booking. You lot cannot book something and then claim you didn't know almost a cancellation fee and and then on.
ten. Packing for your flying (the hand baggage)
At that place are a few gadgets that makes flight always easier and more than comfortable.
I recommend a travel pillow to slumber better, an eye mask and finally noise cancelling headphones.
Before checking in your baggage, make sure you have all the things you need in your hand baggage. I recommend
- a sweater (it can exist cold in an airplane)
- dissonance cancelling headphones
- a expert book
- a portable movie player
- your phone (we have the iPhone X)
- the camera – so information technology does non intermission in the luggage! (we utilize the Fujifilm XT 20 Mirrorless)
Many airlines offering costless headphones (that means gratis!).
Just, truth exist told, they are not comfy at all and I ALWAYS cease up using my own ones.
That'due south less trash for the airline and more comfortable for me.
Good to know: Always cheque the policies for hand luggage. This is a topic always changing.
Especially when choosing budget airlines like Ryanair, Wizzair or Hong Kong Express, brand sure yous read carefully! If you lot bring too much baggage, you will demand to pay an extra luggage fee.
Plus: I actually have noise cancelling headphones.
I can't hear the dissonance of the plane itself and even if I don't put music on (or the movie), it'due south more than comfy to slumber!
Find my full packing list here.
(Here you lot notice my NO-GO packing listing)
Buying on Amazon?
You can receive your orders faster when you sign up for the PRIME membership. With this link, y'all tin can test the Prime membership for 30 days for free.
The prime number membership also unlocks absurd film deals, see beneath.
Movies to scout
I similar to bring my on movies to sentinel on a plane. With Amazon you tin download the movies and enjoy them on the fly. You lot tin sign up for their Prime number for Gratis with this link here.
You tin exam it for 30 days for free, and and so make up one's mind if you desire to continue.
Watch: 33 BEST Wanderlust and Travel Movies
UPDATE August 2018:
Back in August 2018, I checked flights for getting to Chiang Mai, Thailand.
There was a super sweet deal with Qatar from Barcelona. However, I checked the official website, where I besides plant the great price (with kiwi a bit cheaper).
When I read through the details, it stated: Y'all can only bring a small paw-luggage, nothing else.
This is why I mentioned in this commodity that it's important to compare more websites.
Kiwi would accept been my choice for the booking since it's cheaper. Yet, the airline itself was not convincing me, although it is the fantastic Qatar. In this example, information technology was a special offer, missing a few services like baggage and such.
Practice not jump on every flight offer you detect in the internet, read before you lot take out your credit card!
11. Summary Kiwi com review
kiwi.com is the ultimate flying hacking tool. Aye, we do beloved it and use it.
For the first time ever, I got the feeling that this app was seriously congenital for the traveler instead of for selling flights in a smart, aesthetically pleasing way. It is THE flight hack we have all been waiting for.
A time saver, a fun style to explore new destinations and a safe mode to become your confirmed ticket to your inbox. I also recommend to read our guide on Skyscanner and how to use it. Combine Skyscanner with Kiwi.com and you volition take a good time hunting flights deals.
What now?
- How to book hostels like a boss? Our essential booking guide for hostels and hotels
- How to pack like a pro? Here is our perfect backpacking kit for starters
- The Best hostels in Europe and the world: the 5 Star Hostels and how to volume them
- Review of Become Your Guide.com – is it reliable?
- Sort out your iVisa and Onward Ticket before y'all book a flight
pint it for afterward
Last important details:
I was not paid to write and share this article! As e'er, Hostelgeeks aims to assistance our customs to find smarter ways to book, stay at better hostels and travel safely.
This is a full review and insight into our flight enquiry process! After using kiwi.com, we teamed upward with them.
Please employ this link for your flight bookings.
Hostelgeeks will receive a small commission on these bookings at NO Extra COST for you. As every experienced traveler knows, these kind of websites change very frequently.
We'll effort to keep this article upward to date. I wrote this article to the best of our knowledge.
If y'all have any input, please leave u.s. a comment below.
Once you accept your cheap flight, consummate your trip with a upkeep-friendly fashionable accommodation, a stunning 5 Star hostel.
You can check all v Star Hostels here.
Over to y'all: any questions?
I would honey to have this article as useful as possible. Therefore, please leave your comments, doubts, questions beneath.
Every single question helps me to write more details and I see what I must have missed in this review.
Therefore, practise non be shy.
Update: Please please delight read the article before leaving a comment!
Update: Official Statement by Kiwi
Nosotros at Hostelgeeks received positive just also negative comments virtually this service. Since nosotros care securely about our readers and community, we reached out to Kiwi team, to get an official statement on that negative feedback some unsatisfied customers left here.
Statement by Kiwi
Hey guys! Thanks for the review. Nosotros want to bring the all-time service to our customers by offer affordable travel to everyone. Nosotros are sorry for anyone´s bad experience and will do our best to resolve any result with our Customer Support team. Delight contact support.en@kiwi.com.
Argument by Hostelgeeks
Nosotros simply showcase bully tools that assistance you to plan your trip improve and in the best case, even let's y'all save quite a lot of coin. Kiwi com does exactly this and information technology is a service we and all our team uses on a regular basis. This review states our honest stance and helps you to detect improve flying deals, and it is a footstep-by-step guide.
Source: https://hostelgeeks.com/kiwi-com-review/
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